PRIVACY POLICY & TERMS
We greatly appreciate your shopping at Baby Bays Naturals. Please find our return and refund policies below.
Privacy Policy:
This Privacy Policy describes how babybaysnaturals.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and our shipping partners for the purpose of delivering your order.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and our shipping partners for the purpose of delivering your order.
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our shipping partners for the purpose of delivering your order.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Shared with our shipping partners for the purpose of delivering your order.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use a Facebook Pixel inline with our website to guide our advertising efforts.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We will communicate with you via email, SMS or phone only with regards to the above mentioned activities.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
SHIPPING & RETURN POLICY
Returns, Exchange & Refunds
Due to the personal-use nature of Baby Bays Naturals products, we do not offer returns on items for change of mind reasons or if you decide the product is not to your liking.
We will only consider replacement / exchange / refund of items that arrive to you in a damaged condition. We will not provide a replacement / exchange on an item that has been opened for use and you have decided is not to your liking.
Should your delivery arrive damaged (bottle leaking or broken) please contact us within 24-48 hours of receiving your order and supply photos of the delivery condition of your purchase. If deemed applicable, we will replace or refund item(s).
Please not that all products are fully inspected before shipping to our customers to ensure perfect condition. The outer product box may be dinted in courier transit and unfortunately this is out of our control and as such this is not considered a product fault.
Baby Bays Naturals will notify you once your approved refund has been processed. Please be mindful that depending on your banking institution an electronic refund can take up to 5 business days to clear. If your refund has not been received within 5 business days of our notifying you of its processing, please contact your banking institution.
Shipping charges
Unfortunately, we cannot refund shipping charges.
Incorrect Order
Should your order arrive, and it has been incorrectly packed, please contact us immediately so that we can rectify this for you right away. Please email support@babybaysnaturals.com
Where does Baby Bays Naturals ship to?
We ship everywhere in the United States, including Hawaii, Alaska, and Puerto Rico. We do not ship outside of the United States or to P.O. boxes at this time. If you are interested in international shipping, please reach out to our Customer Care Team at support@babybaysnaturals.com We are currently unable to ship to P.O. boxes or accept P.O. box billing addresses.
Please review your shipping information at checkout to prevent any errors or delays in shipping. If you made an error entering your shipping address or need to make a change, please contact our Customer Care Team as soon as possible at support@babybaysnaturals.com. We will make every effort to fix the error. If we are unable to correct the error before it ships, additional charges may apply.
Free Shipping, Shipping options, and prices?
For orders within the 48 contiguous US states:
Expedited shipping (7-10 business days) is our standard because you deserve it!
FREE shipping for orders over $50*.
$4.95 shipping for orders below $30*
We also ship to Hawaii, Alaska, and Puerto Rico for a flat fee of $5.95 (7-8 business days).
*Free shipping is based on the subtotal amount before any discounts and/or taxes are applied.
When will my order ship?
We are committed to getting your order out as quickly as possible. Below are the general guidelines which excludes holidays and weekends:
Orders received prior to 1:00 PM Eastern Time (ET) will ship the same day the order is received.
Orders received after 1:00 PM ET will ship the next business day of when the order is received.
You will receive a confirmation email once it's shipped so you can track your order.
How do I check the status of my order?
At any time you can click the link in your order confirmation email to check the status of your order. If it's already shipped, use the tracking number in your shipping confirmation email to track its progress. If you have any questions on the status of your order or would simply like to learn more about Baby Bays Naturals please feel free to contact a member of our Customer Care Team at support@babybaysnaturals.com
We greatly appreciate your shopping at Baby Bays Naturals. Please find our return and refund policies below.